Terms & Conditions

1. Definitions

The following definitions apply throughout these Terms & Conditions:

• "Familara", "we", "us", or "our" refers to Familara, operating from 47 Thanon Bang Lamphu, Talat Yai, Mueang Phuket, Phuket 83000, Thailand.
• "Services" refers to all offerings made available by Familara, including Relationship Skills Seminars, Family Records Organisation Tools, and Conversation Facilitation Sessions.
• "User", "you", or "your" refers to any individual who accesses this website or engages with our Services.
• "Website" refers to the Familara website accessible at familara.pro.
• "Agreement" refers to these Terms & Conditions, together with our Privacy Policy and Cookie Policy.
• "Content" refers to all materials, templates, documents, written information, and resources provided as part of any Service.
• "Session" refers to a scheduled or confirmed booking for any facilitated or seminar-based Service.

2. Acceptance of Terms

By accessing this Website, submitting an enquiry form, registering for a seminar, or purchasing any Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use this Website or our Services.

• You must be at least 18 years of age to engage with our Services. If you are booking on behalf of a family that includes minors, you confirm that you are the responsible adult making the arrangement.
• You confirm that you have the legal capacity to enter into a binding agreement under the laws of Thailand.
• Use of this Website on behalf of an organisation or business constitutes acceptance of these Terms on behalf of that entity.

3. Services Described

Familara provides three distinct offerings in Phuket, Thailand:

• Relationship Skills Seminars — group educational sessions covering practical communication topics. These are general educational events and do not constitute professional therapy, counselling, or legal advice.
• Family Records Organisation Tools — a one-time household package comprising templates and folder-structure guidance. These are organisational tools and do not include legal, financial, or medical document management services.
• Conversation Facilitation Sessions — informal, neutral facilitation for family discussions. Facilitators are not mediators, therapists, arbitrators, or legal representatives. Sessions are non-binding and have no formal legal standing.

All Services are subject to availability. Familara reserves the right to modify, suspend, or discontinue any Service with reasonable advance notice where practicable.

4. Bookings & Registration

Bookings are accepted via the enquiry form on our Website or by direct contact. A booking is confirmed only when Familara sends written confirmation (by email or other documented means).

• You are responsible for ensuring that all registration details you provide are accurate and complete.
• Seminar attendance is confirmed on a per-person basis. A single registration covers one named individual unless otherwise agreed in writing.
• For facilitation sessions, all participating family members must be willing attendees. Familara will not proceed with a session if any participant has indicated they do not wish to attend.
• Familara reserves the right to decline or cancel a booking where, in its reasonable assessment, the session would not be appropriate or constructive.

5. Your Responsibilities

When using this Website or engaging with our Services, you agree to the following:

• You will use our Website and Services for lawful purposes only.
• You will not attempt to disrupt, interfere with, or gain unauthorised access to any part of this Website.
• You will not use our Services to facilitate any activity that is unlawful, harmful, abusive, threatening, or otherwise objectionable.
• You will treat Familara staff and other participants in group settings with respect and courtesy.
• You will not record, photograph, or otherwise document Sessions without the prior written consent of Familara and all participants.
• You will not reproduce, distribute, or share any Content provided as part of a Service without our written permission.
• You acknowledge that the value of any Service depends in part on your own engagement and participation, and that outcomes are not guaranteed.

6. Intellectual Property

All Content, materials, templates, written resources, and other works produced or provided by Familara remain the intellectual property of Familara unless otherwise stated in writing.

• Upon purchase of the Family Records Organisation Tools, you are granted a non-exclusive, non-transferable licence to use the templates and folder guides for your household's personal, non-commercial use only.
• You may not sell, sublicence, publish, or redistribute any Content or materials provided as part of any Service.
• The Familara name, logo, and any associated marks are the property of Familara. You may not use them without prior written consent.
• Nothing in these Terms transfers any intellectual property rights to you beyond the limited licence described above.

7. Payment & Refunds

All prices are stated in Thai Baht (THB) and are payable in full prior to or at the time of the confirmed booking, unless otherwise agreed in writing.

• Relationship Skills Seminars: ฿3,400 per person. Cancellations made more than 7 calendar days before the session date are eligible for a full refund. Cancellations within 7 days are non-refundable, though we will make reasonable efforts to offer an alternative date.
• Family Records Organisation Tools: ฿13,000 per household. This is a one-time purchase. Refunds are available within 14 days of purchase if the materials have not been accessed or downloaded. Once downloaded or accessed, the purchase is non-refundable.
• Conversation Facilitation Sessions: ฿30,500 per session. Cancellations made more than 5 calendar days before the scheduled session are eligible for a full refund. Cancellations within 5 days are non-refundable. If Familara cancels a session for any reason within our control, a full refund will be issued.
• Familara does not currently accept instalment payments unless specifically arranged and confirmed in writing.
• All refunds will be issued to the original payment method within a reasonable timeframe, generally within 10 business days.

8. Service-Specific Terms

Seminars: Sessions are educational in nature. Attendance does not result in any formal certificate, qualification, or accreditation. The content of seminars may vary between sessions; Familara does not guarantee that any specific topic will be covered in any particular session.

Records Organisation Tools: The templates and guides provided are for general household organisational use. They are not legal documents and do not constitute legal, financial, or official records management services. Familara accepts no responsibility for how the tools are used after delivery.

Facilitation Sessions: Facilitators employed by Familara are not therapists, mediators, lawyers, or counsellors. Conversations during sessions are informal. Nothing discussed or agreed within a session carries any legal weight. Familara does not retain records of session content without the written consent of all participants.

9. Disclaimers

This Website and all Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by Thai law:

• Familara makes no warranties, expressed or implied, regarding the accuracy, completeness, or suitability of any information on this Website.
• Familara does not guarantee any specific outcome, improvement, or result from participation in any Service.
• Nothing provided by Familara constitutes professional medical, psychological, legal, financial, or therapeutic advice. If you require professional advice in any of these areas, please consult a qualified professional.
• Familara is not liable for any third-party content linked from this Website.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Familara's total liability to you for any claim arising out of or in connection with these Terms or any Service shall not exceed the amount you paid for the specific Service giving rise to the claim.

• Familara shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, emotional distress, or relationship outcomes.
• Familara shall not be liable for any failure to perform its obligations where that failure results from circumstances beyond its reasonable control (force majeure), including natural events, government actions, or public health emergencies.
• Nothing in these Terms limits Familara's liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under Thai law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Familara and its staff from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Website or Services in breach of these Terms.
• Any false or inaccurate information provided by you in connection with a booking or enquiry.
• Your violation of any applicable law or third-party rights.

12. Termination

Either party may cancel a confirmed booking or cease engagement with a Service by providing written notice to the other, subject to the refund terms in Section 7.

• Familara reserves the right to remove access to this Website, decline future bookings, or terminate a session in progress where a User has breached these Terms or behaved in a manner that Familara considers harmful to staff or other participants.
• Sections 6, 9, 10, 11, and 13 of these Terms survive termination.

13. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand, including the Civil and Commercial Code of Thailand and applicable consumer protection legislation.

• In the event of a dispute, both parties agree to first attempt to resolve the matter informally by direct communication. Please contact us at [email protected] to raise a concern.
• If informal resolution is unsuccessful within 30 days, either party may pursue the matter through the competent courts of Phuket Province, Thailand, to whose jurisdiction both parties submit.
• Nothing in this section prevents either party from seeking urgent interim relief from a court of competent jurisdiction.

14. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Familara regarding use of this Website and Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• Waiver: Familara's failure to enforce any provision of these Terms at any time shall not be construed as a waiver of that provision.
• Assignment: You may not transfer your rights or obligations under these Terms without our prior written consent. Familara may assign its rights and obligations without restriction.
• Notices: Any formal notices to Familara should be sent to [email protected] or to our address at 47 Thanon Bang Lamphu, Talat Yai, Mueang Phuket, Phuket 83000, Thailand.

15. Changes to These Terms

Familara may update these Terms from time to time to reflect changes in our Services, legal requirements, or operational practices. When we do, we will update the "Last updated" date at the top of this page.

• Continued use of this Website or our Services after updated Terms have been posted constitutes your acceptance of the revised Terms.
• We recommend checking this page periodically if you engage with our Services on a regular basis.
• For material changes, we will make reasonable efforts to notify registered users by email where contact details are available.

16. Contact Information

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +66 76 503 9261
• Address: Familara, 47 Thanon Bang Lamphu, Talat Yai, Mueang Phuket, Phuket 83000, Thailand

For privacy-related enquiries, please use [email protected]. For general service enquiries, use [email protected].